We have a 07-day Exchange policy, which means you have 07 days after receiving your item to request a Exchange only items which are purchased with prepaid payment are eligible for Exchange .
For Cash on Delivery products Unpacking Video is Must For Return and Also Self courier you have to do for returns.
And Refunds would be in form of Gift Card of same value you purchased the items.
Our products go through rigorous quality check processes before they leave our warehouse, However, if you have received an item in a damaged/defective condition or have been sent a wrong product, you can initiate your return/refund.
we will initiate the refund or replacement process only if the products are received by us unused and in their original packaging with their seals, labels intact.
To start a return, you can contact us at ternzoxfashion@gmail.com. Please note that returns will need to be sent to the following address: 406, 4TH Floor, The ISANA Business Hub, Nr. D-Mart, Althan Pandesara Canal Road, Surat-395017.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at trenzoxfashion@gmail.com.
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), Cash On Delivery orders of clothes, and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds Policy We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at trenzoxfashion@gmail.com